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OnDemand Mechanic — SMS Terms & Conditions (U.S.)

Program Name: OnDemand Mechanic SMS Alerts
Program Purpose: Appointment reminders, quotes/estimates, service updates, follow‑ups, and customer‑support messages related to our on‑demand auto services. Some messages may be initiated or handled by an AI‑enabled agent under our supervision.

Last Updated: October 9, 2025
Effective Date: October 9, 2025

1) Consent to Receive Messages

By providing your mobile number and opting in on our website or during a conversation with our team, you consent to receive SMS/text messages from OnDemand Mechanic (“Company,” “we,” “us”). Consent is not a condition of purchase. Standard message and data rates may apply.

  • Message Types: appointment scheduling/changes, arrival windows, quotes/approvals, service progress/ready‑for‑pickup, satisfaction follow‑ups, and support.

  • Automated & AI messaging: We may use automated or AI‑enabled systems to send or respond to texts; you can always request to speak with a human.

2) Message Frequency

Message frequency varies by interaction (e.g., more messages around an active appointment). We strive to keep messages timely and relevant.

3) Opt‑Out / Unsubscribe

You may cancel the SMS service at any time by replying STOP. After you send STOP, we will send a confirmation SMS and you will no longer receive messages from us at that number. To rejoin, opt in again via our form or reply START/YES where supported.

Other opt‑out methods: email [email protected] or call (918) 401‑9699 and request removal.

4) Help & Support

For help, reply HELP at any time. You may also contact us at [email protected] or (918) 401‑9699.

5) Fees & Charges

Standard message and data rates may apply to each SMS sent or received, as provided in your mobile telephone service plan (please contact your wireless carrier for pricing plan details).

6) Carriers & Delivery

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless service provider and is outside our control.

7) Eligibility & Responsibility

You must be the owner or authorized user of the mobile number you provide and be 18+ (or have parental consent). You are responsible for keeping your contact information up to date and securing your device.

8) Privacy & Data Protection

We respect your privacy. We do not sell your mobile information. We do not share it with third parties for their marketing or promotional purposes. We may disclose information to service providers (e.g., telephony/SMS platforms, CRM, hosting) who process data on our behalf to deliver the SMS program and support services.

We collect and store standard messaging metadata (e.g., phone number, message content, timestamps, opt‑in/opt‑out events). Calls or texts may be handled by an AI‑enabled agent; message content may be used for customer support, scheduling, documentation, and quality assurance.

For details on what we collect, how we use it, retention periods, and your choices, please review our Privacy Policy: https://ondemandmechanic.com/privacy/

9) Consent Records

To demonstrate compliance, we maintain logs of your consent and preferences (e.g., opt‑in method, timestamp, IP/user agent if web‑based, and opt‑out events like STOP). These records are retained for a reasonable period consistent with our Privacy Policy.

10) Supported Commands

  • STOP — Unsubscribe from all program messages for that number.

  • HELP — Receive help information and our contact details.

  • START/YES — Re‑opt in where supported after an unsubscribe.

11) Changes to the Program or Terms

We may modify or terminate the SMS program or these Terms at any time. We will post updates with a new “Last Updated” date. Your continued participation after changes take effect constitutes acceptance.

12) Disclaimers & Limitation of Liability

The SMS program is provided on an “as is” and “as available” basis. We are not responsible for delays or failures in message delivery. To the maximum extent permitted by law, our liability arising from or related to the SMS program shall not exceed the amount you have paid us, if any, in the 12 months preceding the claim.

13) Contact

OnDemand Mechanic
Email: [email protected]
Phone: (918) 401‑9699

If you have questions about these SMS Terms or our Privacy Policy, please contact us using the details above.